faq

How to register for the Mock Interview

Please click “Services”, select the session you want to participate. It will lead you to a calendar. Click the available appointment. After registering with your name, email, and phone number, click “book it”. It will direct you to a Paypal payment link. Submit your full payment via Paypal, and you will receive an email confirmation within 24 hours.

Can I cancel my appointment?

Yes, you can. Please send us an email at info@umatch.co at least 14 days prior to your appointment and you will receive full refund. If you notify us 7 days prior to your appointment, you will receive 50% refund. No refund will be issued if you cancel within 7 days of your appointment.

Can you tell me more about the Mock Interview?

This is a 60 or 90 minutes one to one on line session with Dr. Wing. We will ask you to send us required document at least 48 hours prior to the appointment. It is preferred you dress up as if you are going for a real interview. Both of you and Dr. Wing will use webcam. Dr. Wing will spend 15-20 minutes ask you questions based on your file and the program you want to interview. She will take notes during your answer, go over the questions, and give you important feedback. The session will be recorded and share with you ONLY in 24-48 hours. It is strongly recommended to listen to the recorded session for several times for your reference.

I missed one of Dr. Wing’s webinar. Do you have recording that I can purchase?

Yes, you can. Please go to “webinar premium” and select the webinars you missed. You will have up to 3 months to access the webinar recording.

Why I have to register for the resident interview webinar before the mock interview?

During the resident interview Webinar, Dr. Wing will go over the most frequently asked questions during the interview with you and explain to you what the interviewer really want to know. She will give you an insider view of how the interviewer rank the applicant and what happened during the rank meeting. The is the Webinar given from an attending physician and experienced interviewer’s point of view. It is a must for people who want to succeed in your interview. If you do not register for the webinar, Dr. Wing will have to explain to you how the interview and rank process work individually. It is a waste of your money and everybody’s time.

What is Webinar Premium?

This is a place where we post the recording of the previous webinar. If you missed the live webinar, you can purchase this service to have unlimited access to the recording for 3 months. You will set up your unique user name and password to access the recording.

I was told I have a guaranteed slot with Dr. Wing for mock interview. What does this mean?

If you registered for Dr. Wing’s Strategic planning consultation or case presentation, you are going to have a guaranteed slot with Dr. Wing for mock interview. Please go to our website to schedule your appointment for mock interview. If the date you desired is not available online, please send us an email with your preferred date. We will contact Dr. Wing for her availability. Due to her busy schedule and travel plans, you may not have your desired date. However, she will try to accommodate your request.

Can I reschedule my appointment?

Yes, you can. Please send us an email at info@umatch.co at least 14 days prior to your appointment with your name, the date of your appointment, and the date you want to reschedule (please find the available date on our website). We will reschedule the appointment for you. No appointment will be rescheduled if the request was sent within the 14 days of the scheduled appointment.

Can you tell me more about strategic planning?

This is a one hour one to one session done with Dr. Wing. She will go over your application package, help you to discover your real strength, give valuable feedback of your application file including ERAS document, personal statement, and LORs. She will also discuss with you about your game plan and how to quickly improve your package in 1-2 months.

Will you share my file with other people?

Absolutely not! All the file you send to us are confidential and we are not going to share it with anyone else. Please feel free to black out sensitive personal information if you wish. Occasionally, we would like to use your document for education purpose. We will ALWAYS ask your permission if we wish to do so and your personal information will NEVER be shared with anyone else.

I want to register for the mock interview but I can’t find the date I want. Can you help?

If you can’t find the date you wanted online, please come back in 1-2 days because new appointment time may be available occasionally. In additional, you can send us an email with your desired date. We will put you on a waiting list and notify you if there is an openning.

How to use webinar premium

Once you find the webinar you are interested, click “Buy now”. This will direct you to a Paypal page. You will receive an email confirmation after payment is submitted. You can click the link provided in the confirmation email to set up your user name and password.